Visione Group Pty Ltd and its subsidiaries, hereon referred to as ‘Visione Group”, is bound by the Australian Privacy Principles (Principles) documented in the Privacy Act 1988 (Privacy Act). The Principles are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is managed. Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in material form or not.

Visione Group collects certain personal information in order to understand and meet the needs of its customers and collaborators so that it is able to provide the products and services that they require.

Personal information that Visione Group collects and holds may include information such as:
– Customers
– Suppliers and vendors
– Shareholders
– Employees
– Applications and related information with respect to employment at Visione Group
– Personal contacts of enterprise clients or suppliers

The personal information collected and held will depend upon the individual circumstances of the person, but may include names, addresses, contact details, employment history, and educational details.

We will obtain your consent prior to collecting, holding, using, or disclosing your sensitive information, unless the collection of the information is required by law. Sensitive information is information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record that is also personal information, or health information about an individual, genetic information about an individual that is not otherwise health information, biometric information that is to be used for the purpose of automated biometric verification.

How personal information is collected and held:

This information is collected in a variety of ways, including by way of personal contact such as business activities and events, as well as mail, telephone, email, and internet. Please note that our websites do not provide systems for secure transmission across the internet, except where indicated.

Companies within Visione Group are not bound by the Principles in relation to handling of their own current or former employees’ records, if those records relate directly to the employment relationship.

The purposes for which personal information is collected, held, used, and disclosed:

In general, Visione Group may use or disclose personal information for the following purposes:
– To provide products and services to customers
– To service shareholders
– To communicate with contractors and suppliers
– To provide administration for employees within the Visione Group
– To provide ongoing information about our products and services to people that we believe may be interested
– To help manage and enhance our products and services,
– To consider applications for employment and
– To comply with legal obligations.

We will also use your personal information to promote and market products and services to you. This is to keep you informed of products, services and capabilities and may continue after you cease to acquire services from us. If you do not wish us to contact you to promote and market our products, services, and capabilities, or if you have subscribed to any of our newsletters or subscriptions and no longer wish to receive such communications, please use the contact page form and select “marketing” from the enquiry type drop down list with the request.

Also, if you are the contact person for a customer or supplier, we may use your personal information such as your name to manage our relationship with your organisation.

Depending on the product or service or issue concerned, we may disclose personal information to:
– Service providers and specialist advisers who have been contracted to provide administrative, financial, research or other services,
– Insurers, credit providers, courts, tribunals, and regulatory authorities (including the Australian Tax Office) as required or authorised by law,
– Credit reporting or reference agencies or insurance investigators, or
– Anyone authorised by an individual, as specified by that individual or the contract.

How an individual may access their personal information and seek its correction

Visione Group has implemented appropriate organisational and technology measures to assist with ensuring that the personal information we hold about you is accurate and up to date. We realise however that your personal information may change frequently with changes of address and personal circumstance. Please contact us promptly via the website contact page to inform us of any changes to your personal information. Similarly, if you have subscribed to any of our newsletters or subscriptions, or are receiving promotional communications, and no longer wish to receive such communications, you may opt out of receiving them at any time.

Under the Principles, you usually have the right to obtain a copy of any personal information which Visione Group holds about you and to advise us of any perceived inaccuracy. We will consider any recommendation by you to change or correct information and advise you of the action taken. You may request to access your personal information by contacting us at the number or address set out below. Depending upon the personal information you seek, you may be asked:
– To complete an Information Request Form, and / or
– To verify your identity in writing.

Please note that in circumstances prescribed by the Privacy Act, you may be refused access to your personal information (for example, if providing access would be unlawful or would have an unreasonable impact upon the privacy of other individuals).

How an individual may complain if the Principles are breached, and how the complaint will be handled

We expect our employees and contractors who handle personal information to comply with the Privacy Act and will take appropriate action in response to breaches of the obligations imposed by the Principles. Although we seek to engage external service providers who also comply with these requirements, we do not accept responsibility for the misuse of personal information by these third parties.

If you consider that any action taken by Visione Group breaches this Privacy Policy or the Principles, you can make a complaint by contacting us via the form on the contact page. We will endeavour to act promptly in response to any complaint.

Any complaint must be first made in writing to us. Upon receipt of the written complaint, we will endeavour to investigate and respond in writing to any complaint within 30 days of receipt of the complaint.

Should you not be satisfied with our investigation and / or response to your complaint, you may take that complaint to the Office of the Australian Information Commissioner (for more information please visit http://www.oaic.gov.au/).